GTN — BUSINESS CARE
GTN’s department for technical support and continuity of store operations, 365 days a year.
CONTINUITY | EVERY DAY
Business Care is the GTN department that brings together technical assistance, workshop services and logistics. The team supports your organisation from consultancy and installation through to after-sales support, with expertise in hardware, software and infrastructure.
BEHIND EVERY SERVICE CALL | A SYSTEM
Store support extends to the workshop and resource management. Three connected activities across the full service lifecycle.
Support continues after installation.
THREE AREAS OF EXPERTISE | ONE TEAM
On-site support, remote assistance and IT expertise work together to meet the needs of your store and network.
On-site
A nationwide network to support your store on site and throughout every stage of the project.
Remote support
First- and second-level technical Help Desk support, available seven days a week to support everyday store operations.
IT infrastructure
IT system implementation, monitoring and outsourced management.
Every request represents a need to understand.
Remote diagnosis and support.
An indicator of response capability.
Activity and resolution indicators. Support arrangements and response times depend on the service agreed.
A CONNECTED PRESENCE
An organisation connecting the Help Desk, technicians and service centres across Italy. Expertise reaches your store remotely and on site.
TECHNOLOGY AND PEOPLE | CONNECTED
THE METHOD | COORDINATED MANAGEMENT
We assess the request and technical context to identify the right support approach.
The Help Desk, technicians and specialist services work as parts of one system.
Remote support, on-site work and workshop resources matched to the need.
Updates, monitoring and after-sales support keep pace with your systems as they evolve.
ITALIAN FISCAL REGISTERS | PERIODIC VERIFICATION
Business Care also includes periodic inspections of Italy’s electronic fiscal registers, supporting compliance and operational efficiency. Contact us to arrange the services for your devices.
HELPFUL GUIDANCE | FREQUENTLY ASKED QUESTIONS
Yes. Business Care covers technical support for hardware and software, front-end and back-office systems, checkouts and IT infrastructure.
Yes. On-site services include hardware and software installation, staging, nationwide roll-outs, support for new openings and training.
The workshop handles refurbishment, equipment preparation, network equipment configuration and software, hardware and firmware testing before roll-out.
The network operates 365 days a year. Channels, coverage and support arrangements depend on the agreed service. For assistance, refer to the contacts and terms in your contract.
Provide the store, your contact details, the affected device or application and a brief description of the issue. Have the equipment’s identification code ready if available.
ALREADY A CUSTOMER?
Use the contact details for your store’s agreed service. Have the site name, your contact details, the affected device and a brief description of the issue ready.
Cannot find your contact?
Contact GTN for guidance.
THE NEXT CONNECTION
Need guidance or want to build a support service for your network? Contact the GTN team.
